Our Services
Norstar Technology Group offers a comprehensive range of IT solutions designed to support businesses of all sizes. Our team of experienced professionals is dedicated to providing reliable, cost-effective services that help you steward your resources and achieve your business goals.
Whether you need help with network management, data backup, cloud computing, or cybersecurity, we’ve got you covered. With our customized solutions, you can be confident that your IT infrastructure is in good hands.
Explore Our Services
Computer Managed Services
Computer Managed Services is an all-inclusive service for the security, management, and support of a desktop or laptop computer. Monitoring and management of your computers ensure routine maintenance and updates – including critical security updates – are applied promptly.
To provide the best possible protection against viruses and malware, we deploy SentinelOne Control as our base-level endpoint security solution. SentinelOne Control is a cutting-edge endpoint protection solution that uses advanced AI and machine learning algorithms to detect and block sophisticated cyber threats. With next-generation antivirus, endpoint detection, and response (EDR) capabilities, and automated remediation features, Control provides complete protection for your endpoints and data. One of the key benefits of Control is its ability to detect and stop attacks in real-time, using advanced behavioral analysis to identify malicious activity and respond automatically. This means that even if a threat is able to bypass traditional antivirus protections, Control can still detect and block it with the goal that your endpoints and data remain secure as well as compliant with industry regulatory requirements.
In addition to top-notch security, our Desktop Managed Service also includes unlimited helpdesk support, so there is never a worry about being charged on a per-call basis. Our team is always available to help resolve any technical issues or answer any questions that may arise. Desktop managed services are billed per machine.
Physical Server Managed Services
Managed Services for physical server hardware gives your organization peace of mind knowing your server infrastructure is operating smoothly and securely. Our Server Managed Services include monitoring and management of your server environment, ensuring that routine maintenance and updates are applied promptly and efficiently. We deploy SentinelOne Complete – the best possible protection against viruses and malware, and the industry’s most comprehensive cybersecurity platform. Using advanced AI and machine learning, Complete provides unparalleled threat detection and response capabilities, as well as a suite of comprehensive network security features to keep your organization’s servers safe.
One of the key features of SentinelOne Complete is its automated remediation and rollback capabilities. With one-click remediation, Complete can automatically detect and remediate threats, ensuring that your servers are protected even in the face of advanced attacks. Additionally, with automated rollback, Complete can quickly restore your server to a previous, known-good state in the event of a successful attack, minimizing downtime and ensuring business continuity. In addition to its advanced threat detection and response capabilities, SentinelOne Complete offers intrusion detection and prevention and threat-hunting capabilities. Our Server Managed Services also include Comprehensive monitoring of your server hardware and software, including uptime, hardware changes, drive errors, and RAID failures. This allows us to identify and address issues proactively, minimizing downtime and maximizing the availability of your critical systems.
In addition to managing your server infrastructure and monitoring, our service also includes the management of your domain and active directory. This means we take care of setting up and managing the users, computers, and other associated network devices on your network, controlling access to resources, and ensuring that your security policies are enforced across the organization. Our team is well-versed in the latest technologies and best practices for server management, and we’re dedicated to keeping your servers running optimally and securely. This service comes with unlimited helpdesk support for the physical server, so you can get the assistance you need whenever you need it.
Physical server managed services are billed per machine.
Virtual Machine Managed Services
Managed Services for virtual machines provide your organization with peace of mind knowing that your virtual servers are always running smoothly and securely. Our service includes monitoring and management of your virtual environment, ensuring that routine maintenance and updates are applied promptly and efficiently. We deploy SentinelOne Complete – the best possible protection against viruses and malware, and the industry’s most comprehensive cybersecurity platform. Using advanced AI and machine learning, Complete provides unparalleled threat detection and response capabilities, as well as comprehensive network security features to keep your organization’s virtual machines safe.
One of the key features of SentinelOne Complete is its automated remediation and rollback capabilities. With one-click remediation, Complete can automatically detect and remediate threats, ensuring that your virtual machines are protected even in the face of advanced attacks. Additionally, with automated rollback, Complete can quickly restore your virtual machines to a previous, known-good state in the event of a successful attack, minimizing downtime and ensuring business continuity. In addition to its advanced threat detection and response capabilities, SentinelOne Complete offers intrusion detection and prevention and threat-hunting capabilities. Our managed services include comprehensive monitoring of your virtual machine software and uptime and unlimited helpdesk support.
Virtual machine managed services are billed per machine.
Acronis Microsoft 365 Backup
Acronis’ Microsoft 365 backup solution is a comprehensive backup and recovery solution that allows users to protect their Microsoft 365 data from data loss events like accidental or malicious deletions, ransomware attacks, or system failures. It provides a cloud-to-cloud backup approach, meaning that backups are directly sent to the Acronis Cloud, providing a secure and reliable off-site storage solution.
This solution is designed to be user-centric, meaning that users can selectively back up data based on individual user accounts rather than backing up all data across all accounts. This approach allows for more granular control over the backup process and can help to optimize backup performance and reduce storage requirements. Acronis’ Microsoft 365 backup solution offers flexible recovery options, including granular item-level recovery, point-in-time recovery, and cross-user restore, which allows users to recover individual items or entire data sets quickly and efficiently. Additionally, users can restore data to the same or a different Microsoft 365 account, or even export data to other formats.
Acronis Backup Physical Server Agent
The physical server agent provided by Acronis is a software component that enables users to protect physical servers by performing backup and recovery operations. This agent allows organizations to create full, incremental, and differential backups of a server’s data, applications, and system settings. Additionally, it can perform bare-metal recovery, restoring an entire server, including the operating system, applications, and data, to new or existing hardware. The agent supports various operating systems, including Windows Server, Linux, and Unix, and integrates with virtualization platforms like VMware and Hyper-V to provide backup and recovery for virtual machines.
This agent does not include data storage and is billed per-physical server.
Acronis Backup Virtual Server Agent
The virtual machine agent provided by Acronis is a backup solution designed to protect virtual machines running on virtualization platforms like VMware, Hyper-V, or Citrix. The agent is installed on the host machine and can create backups of individual virtual machines or groups of virtual machines. It also provides advanced features such as live migration, instant recovery, and replication, which are specific to virtual environments.
Compared to the physical server agent, the virtual machine agent is specifically designed for virtualized environments and provides features that are tailored to those environments, such as the ability to protect individual virtual machines and perform live migration. In contrast, the physical server agent is designed to protect data and applications running on standalone physical servers.
This agent does not include data storage and is billed per-physical server
Acronis Cloud Storage
Acronis Cloud Storage is the leader in secure and reliable backup storage in the cloud. It provides protection against disasters or cyber threats, and it offers easy and flexible backup and recovery options. With Acronis Cloud Storage, organizations have peace of mind knowing that all data is safe and accessible whenever it is needed.
Instead of storing data on just an onsite hard drive or network-attached storage device, Acronis Cloud Storage allows you to store your data on servers located in data centers that are managed by Acronis. By using Acronis Cloud Storage, it protects data from local disasters, such as fires or floods, and from cyber threats, such as ransomware or hacking. All data is encrypted before it leaves any computer or server, and it remains encrypted while it’s stored in the cloud. This means that even if someone gains unauthorized access to the server, they will not be able to read any data.
Acronis Cloud Storage also provides easy and flexible backup and recovery options. You can choose to back up your entire system, specific files or folders, or even individual applications or databases. Based on your selected backup routine and retention package, if an organization ever needs to restore data, it can be done so quickly and easily.
Acronis Cloud Storage is billed in 500GB increments.
Hosted PBX
Norstar’s Hosted Voice service provides a reliable and secure cloud-based phone system solution. Our VIaaS (voice infrastructure as a service) platform is designed to host voice applications, providing a platform that delivers on security, uptime, and redundancy. With Norstar Hosted Voice, your organization’s phone system is always available, without worry or management of infrastructure, whether you have 10 extensions or 1000. Our partner data centers are some of the safest and most secure in the industry, meeting industry compliance requirements, including HIPAA, SSAE 16, PCI-DSS, and ISO 9001 & 27001.
By leveraging carrier-class cloud technologies, layered with Hosted Voice automation and security, our platform makes it easy to support voice applications at any scale, without the complexity and expense of building and managing the infrastructure in-house.
Platform at-a-glance:
- Fault-tolerant and highly available
- Built from the ground up to focus solely on voice services
- Instant deployment
- Machine-level backups and snapshots
- N+2 compliant disaster recovery infrastructure
- 99.99% Uptime SLA
Voice Stream | SIP Trunk
Voice Stream by Norstar is a cost-effective solution that utilizes Voice over Internet Protocol (VoIP) to provide high-definition voice communications. With a dedicated SIP trunk, your organization can enjoy unlimited concurrent inbound and outbound call channels, which means no more worrying about dropped calls or busy signals. This carrier-grade voice service also includes unlimited local and long-distance calling in the US and Canada at no additional cost. With Voice Stream, you get the flexibility and scalability of VoIP technology without sacrificing reliability.
Federal law mandates the collection of required regulatory fees, including Federal, state, and local taxes, as well as e911/988 fees. These will appear on your monthly statement.
FaxStation Digital Fax Service
Sangoma FaxStation is a fax server solution that allows businesses to send and receive faxes using their existing internet connection and infrastructure.
Sangoma FaxStation is designed to be scalable and can support multiple fax lines, as well as high volumes of faxes. It also offers advanced features such as fax-to-email, email-to-fax, and web-based faxing. Additionally, Sangoma FaxStation can integrate with a variety of business applications and can be configured to work with various SIP-based IP PBX systems.
Sangoma FaxStation is a comprehensive and reliable fax server solution that can help an organization streamline their faxing processes and reduce costs associated with traditional fax machines and phone lines.
DUO Access
DUO Access takes two-factor authentication to the next level, providing comprehensive access control for all your applications. With DUO Access, you can ensure that only authorized users have access to your sensitive data and applications. It also provides detailed reports and analytics, giving you complete visibility into who is accessing your applications and when.
With DUO Access, you can easily manage access policies, automate workflows, and enforce security controls across your organization.
DUO Beyond
DUO Beyond is the ultimate two-factor authentication solution for organizations with complex security needs. It includes all the features of DUO MFA and DUO Access, plus additional security controls like device trust and adaptive authentication. With DUO Beyond, you can ensure that only trusted devices have access to your applications, and that authentication is tailored to the risk level of each login attempt. It also includes comprehensive security reporting and analytics, giving you complete visibility into your organization’s security posture.
With DUO Beyond, you can protect your organization against the most sophisticated threats and ensure that your sensitive data remains secure.
DUO MFA
DUO MFA is a comprehensive two-factor authentication solution that provides simple, secure access to all your applications. With DUO MFA, you can easily verify user identities and protect your organization against data breaches. It’s easy to set up and use, and it integrates seamlessly with your existing infrastructure. Whether you’re looking to secure your VPN, email, or any other application, DUO MFA has you covered.
PrinterLogic
Centrally Managed. Serverless. Secure. Ditch your old insecure print architecture and upgrade your print management with a direct IP printing solution. Our customers get it all: Modern infrastructure, security, central management. That’s why thousands of customers choose PrinterLogic.
Perception Point - Advanced Email Security
Perception Point is a leading provider of email security solutions that leverage the power of machine learning to protect against email-based threats. Their advanced algorithms analyze incoming email traffic in real-time, detecting and blocking potential threats such as spam, phishing attempts, and malware before they reach the user’s inbox.
What sets Perception Point apart is its ability to scan not only the email content but also any attachments or URLs contained within the message. By analyzing the files in a secure sandbox environment, Perception Point can identify and neutralize even the most sophisticated attacks before they can do any harm.
In today’s fast-paced business environment, it’s essential to have a comprehensive email security solution in place to protect your organization’s sensitive information. Perception Point’s machine learning capabilities and advanced attachment/URL scanning features make them an ideal partner for any organization looking to stay ahead of the constantly evolving threat landscape.
Perception Point is billed per mailbox user.
Microsoft Exchange Online
Microsoft Exchange Online is a cloud-based email solution that provides enterprise-level features to businesses of all sizes. With Exchange Online, your team can access their emails, contacts, and calendars from anywhere, on any device. It also offers advanced email security and compliance features, such as data loss prevention (DLP) policies and message encryption.
Features include:
- Business-class email, calendar, and contacts with Exchange Online
- 50 GB mailbox per user &
- Access to email, calendar, and contacts on any device
- Advanced email security and compliance features, such as DLP policies and message encryption
This service is billed monthly, based on user count.
Microsoft 365 E3
Microsoft 365 E3 is a comprehensive suite of productivity and security tools for businesses of all sizes. It includes all the features of Microsoft 365 Business Standard and Microsoft 365 Apps for Enterprise, as well as advanced security features such as Azure Information Protection and Microsoft Defender for Endpoint. With Microsoft 365 E3, your team can collaborate seamlessly and securely, both in the office and on the go, while ensuring the protection of sensitive data. Features include:
- The full desktop version of Microsoft Office apps (Word, Excel, PowerPoint, etc.)
- Microsoft Teams for video conferencing, chat, and collaboration
- OneDrive for Business for cloud storage and file sharing
- Advanced email and calendar features with Exchange Online (Plan 2)
- SharePoint for team sites and content management
- Power Apps for custom app development
- Power BI for business intelligence and data visualization
- Advanced security features such as Azure Information Protection and Microsoft Defender for Endpoint
This service is billed monthly, based on user count.
Microsoft 365 Business Standard
Microsoft 365 Business Standard is a comprehensive solution that includes all the features of Business Basic, as well as the full desktop version of Microsoft Office apps. With Business Standard, your team can work on documents, spreadsheets, and presentations both online and offline, while also collaborating seamlessly with each other.
Features include:
- The full desktop version of Microsoft Office apps (Word, Excel, PowerPoint, etc.)
- Microsoft Teams for video conferencing, chat, and collaboration
- OneDrive for Business for cloud storage and file sharing
- Business-class email with Exchange Online (Plan 1)
This service is billed monthly, based on user count.
Microsoft 365 Business Premium
Microsoft 365 Business Premium is the premier solution that brings together multiple Microsoft offerings in a single, integrated package designed for small and medium-sized businesses. Powered by Office 365 and Windows 10, this solution provides device management and advanced security features to help protect your company’s data. Features include:
- The full desktop version of Microsoft Office apps (Word, Excel, PowerPoint, etc.)
- OneDrive for Business for cloud storage and file sharing
- Business-class email with Exchange Online (Plan 1)
- Windows 10 Pro upgrade for your devices
- Endpoint management to configure, manage, and protect your devices
- Advanced security capabilities, such as Azure Information Protection and Conditional Access policies
- Device and application management across Windows, iOS, and Android devices with Intune
- Tools for collaboration and teamwork, including Microsoft Teams and SharePoint Online
Microsoft 365 Business Premium is the ideal solution for small and medium-sized businesses that need a comprehensive suite of productivity and collaboration tools, along with advanced device management and security features to help protect their data and assets.
This service is billed monthly, based on user count.
Microsoft 365 Business Basic
Microsoft 365 Business Basic is a cost-effective solution that provides essential productivity tools to small and medium-sized businesses. With Business Basic, your team can collaborate and communicate seamlessly with each other, while also accessing files from anywhere, on any device.
Features include:
- Web versions of Microsoft Office apps (Word, Excel, PowerPoint, etc.)
- Microsoft Teams for video conferencing, chat, and collaboration
- OneDrive for Business for cloud storage and file sharing
- Business-class email with Exchange Online (Plan 1)
This service is billed monthly, based on user count.
Microsoft 365 Apps for Business
Microsoft 365 Apps for Business is a suite of productivity tools that includes the full desktop version of Microsoft Office apps. With Apps for Business, your team can work on documents, spreadsheets, and presentations both online and offline, while also collaborating seamlessly with each other.
Features include:
- The full desktop version of Microsoft Office apps (Word, Excel, PowerPoint, etc.)
- 1TB OneDrive for Business for cloud storage and file sharing
This service is billed monthly, based on user count.
